{"id":973,"date":"2025-07-30T11:39:21","date_gmt":"2025-07-30T11:39:21","guid":{"rendered":"https:\/\/sleepupmattress.com\/?page_id=973"},"modified":"2025-09-04T13:48:53","modified_gmt":"2025-09-04T13:48:53","slug":"term-conditions","status":"publish","type":"page","link":"https:\/\/sleepupmattress.com\/term-conditions\/","title":{"rendered":"Term & Conditions"},"content":{"rendered":"\t\t
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\r\n SleepUp \u2014 100-Night Trial Overview\r\n <\/span>\r\n <\/h2>\r\n\r\n

\r\n Experience our premium mattresses risk-free for 100 nights. Pay only shipping. Free gifts include hygiene items and are non-returnable. Returns deduct 50% of total gift MRP; exchanges require only shipping. Sleep better, worry-free.\r\n <\/p>\r\n\r\n \r\n

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Gift MRP Reference (Refund Deduction)<\/h3>\r\n
    \r\n
  • Pillows: 2 pcs \u00d7 \u20b9450 each = \u20b9900 \u2714<\/span><\/li>\r\n
  • Waterproof Protector: \u20b92500 \u2714<\/span><\/li>\r\n
  • Total gift MRP: \u20b93400<\/strong> (50% deduction = \u20b91700) \u2714<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n
    \r\n

    Return (Refund) \u2014 How it Works<\/h3>\r\n

    Gift deduction: 50% of total gift MRP (\u20b93400) = \u20b91700<\/strong>.<\/p>\r\n

    Return pickup (TN): \u20b9499. Outside TN: actual courier charges (quoted before scheduling).<\/p>\r\n

    \r\n Example:<\/strong>
    \r\n Mattress \u20b910000 \u2212 \u20b91700 (gift deduction) \u2212 \u20b9499 (pickup) = \u20b97801 refund<\/strong>\r\n <\/div>\r\n <\/div>\r\n\r\n
    \r\n

    Exchange \u2014 Simple & Smooth<\/h3>\r\n
      \r\n
    • One-time exchange within 100 nights (firmness\/size). \u2714<\/span><\/li>\r\n
    • Exchange shipping (TN): \u20b9999 (pickup + re-delivery). \u2714<\/span><\/li>\r\n
    • Outside TN: actual courier rates (quote shared before scheduling). \u2714<\/span><\/li>\r\n
    • 100-night clock does not reset; remaining nights continue from original delivery date. \u2714<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n
      \r\n

      What's NOT Covered<\/h3>\r\n
        \r\n
      • Physical damage: cuts, burns, holes, pet damage, indentations. \u2714<\/span><\/li>\r\n
      • Hygiene issues: heavy stains, persistent odour, spills, mould\/mildew, infestations. \u2714<\/span><\/li>\r\n
      • Protector not used from Day 1 leading to visible soiling. \u2714<\/span><\/li>\r\n
      • Improper base: broken\/sagging cots, uneven slats (>3\"), damp floor, folding\/rolling. \u2714<\/span><\/li>\r\n
      • Commercial use \u2014 residential only. \u2714<\/span><\/li>\r\n
      • Custom sizes, special orders, demo units \u2014 trial not applicable. \u2714<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n
        \r\n

        Refund Timeline<\/h3>\r\n
          \r\n
        • Pickup scheduling (TN): 24\u201372 hours. \u2714<\/span><\/li>\r\n
        • Courier transit to Chennai hub: 5\u201310 days. \u2714<\/span><\/li>\r\n
        • QC at hub: 24\u201348 hours. \u2714<\/span><\/li>\r\n
        • Prepaid: refund within 7 business days after QC. \u2714<\/span><\/li>\r\n
        • COD: refund via bank\/UPI within 7 business days after QC. \u2714<\/span><\/li>\r\n
        • Total from pickup to money received: ~15\u201320 days.<\/strong> \u2714<\/span><\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n
          \r\n Website Microcopy:<\/strong>
          \r\n 100-Night Trial: Pay only shipping \u2014 Return pickup \u20b9499 (TN), Exchange \u20b9999 (TN). Free gifts (2 pillows \u20b9450 each + protector \u20b92500) are hygiene items & non-returnable. On RETURNS, 50% of gift MRP is deducted. Not covered: damage\/stains\/infestation, improper base, custom sizes, commercial use. Refunds usually complete in ~15\u201320 days from pickup. T&Cs apply.\r\n <\/div>\r\n\r\n \r\n