{"id":1035,"date":"2025-07-30T12:04:38","date_gmt":"2025-07-30T12:04:38","guid":{"rendered":"https:\/\/sleepupmattress.com\/?page_id=1035"},"modified":"2025-09-04T14:21:14","modified_gmt":"2025-09-04T14:21:14","slug":"return-refund","status":"publish","type":"page","link":"https:\/\/sleepupmattress.com\/return-refund\/","title":{"rendered":"Return &amp; Refund"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1035\" class=\"elementor elementor-1035\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eb13bd2 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"eb13bd2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e5a5d0d sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"e5a5d0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c564e8c sc_fly_static elementor-widget elementor-widget-html\" data-id=\"c564e8c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div style=\"font-family:'Arial', sans-serif; max-width:100%; margin:auto; padding:50px 20px; background: linear-gradient(160deg,#,#); color:#; position:relative; overflow:hidden;\">\r\n\r\n  <!-- Floating shapes -->\r\n  <div style=\"position:absolute; border-radius:50%; opacity:0.06; width:160px; height:160px; background:#0C4F70; top:-50px; left:-70px; animation:float1 15s infinite alternate;\"><\/div>\r\n  <div style=\"position:absolute; border-radius:50%; opacity:0.05; width:120px; height:120px; background:#1F8AA5; bottom:150px; right:-60px; animation:float2 18s infinite alternate;\"><\/div>\r\n  <div style=\"position:absolute; border-radius:50%; opacity:0.07; width:200px; height:200px; background:#0C4F70; top:350px; right:-90px; animation:float3 16s infinite alternate;\"><\/div>\r\n  <div style=\"position:absolute; border-radius:50%; opacity:0.03; width:100px; height:100px; background:#a1d4eb; top:200px; left:60px; animation:float4 20s infinite alternate;\"><\/div>\r\n\r\n  <!-- Header -->\r\n  <h2 style=\"font-family:'Playfair Display', serif; font-size:2.4em; color:#0C4F70; margin-bottom:25px; text-align:center;\">\r\n    SleepUp Mattress \u2014 Refund & Returns Policy\r\n    <span style=\"display:block; width:90px; height:5px; background:linear-gradient(90deg,#0C4F70,#1F8AA5); margin:10px auto 0; border-radius:2px;\"><\/span>\r\n    <span style=\"display:block; font-size:0.9em; color:#666; margin-top:10px;\">Last updated: 03\/02\/2024<\/span>\r\n  <\/h2>\r\n\r\n  <!-- Intro section -->\r\n  <div style=\"background:#fff; border-radius:20px; padding:35px 40px; margin-bottom:40px; box-shadow:0 20px 55px rgba(12,79,112,0.12);\">\r\n    <p style=\"font-size:1.05em; line-height:1.8;\">Thank you for shopping at Sleepup Mattress. Customer satisfaction is the key for sustainable growth and we strongly believe in it. Our services follow the same principle. Sleepup Mattress offers a customer-friendly return policy with transparent, simple terms and no hidden agendas.<\/p>\r\n  <\/div>\r\n\r\n  <!-- Accepted Returns -->\r\n  <div style=\"background:#fff; border-radius:20px; padding:35px 40px; margin-bottom:40px; box-shadow:0 20px 55px rgba(12,79,112,0.12);\">\r\n    <h3 style=\"font-size:1.5em; margin-bottom:18px; color:#1F8AA5;\">Conditions for Accepted Returns<\/h3>\r\n    <ul style=\"padding-left:25px; font-size:1.05em; color:#333; list-style:none;\">\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Product received is defective i.e. with wear and tear <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2714<\/span><\/li>\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Product is misplaced i.e. not the one you ordered <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2714<\/span><\/li>\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Product ordered is not of chosen size\/colour <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2714<\/span><\/li>\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Package not proper and product affected due to bad packing <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2714<\/span><\/li>\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Return reported to customer care within 15 days of delivery <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2714<\/span><\/li>\r\n    <\/ul>\r\n    <p style=\"font-size:1em; margin-top:10px;\"><strong>Note:<\/strong> Refund of return shipping charges limited to Rs 100 or 10% of product cost.<\/p>\r\n  <\/div>\r\n\r\n  <!-- Non-Accepted Returns -->\r\n  <div style=\"background:#fff; border-radius:20px; padding:35px 40px; margin-bottom:40px; box-shadow:0 20px 55px rgba(12,79,112,0.12);\">\r\n    <h3 style=\"font-size:1.5em; margin-bottom:18px; color:#1F8AA5;\">Conditions for Non-Accepted Returns<\/h3>\r\n    <ul style=\"padding-left:25px; font-size:1.05em; color:#333; list-style:none;\">\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Return reported after 15 days from delivery <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2716<\/span><\/li>\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Client feels colour\/shade differs (screens may vary) <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2716<\/span><\/li>\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Defective product already used once or twice <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2716<\/span><\/li>\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Stains or dirt present on product <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2716<\/span><\/li>\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Price tag not retained <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2716<\/span><\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <!-- Return Process -->\r\n  <div style=\"background:#fff; border-radius:20px; padding:35px 40px; margin-bottom:40px; box-shadow:0 20px 55px rgba(12,79,112,0.12);\">\r\n    <h3 style=\"font-size:1.5em; margin-bottom:18px; color:#1F8AA5;\">Return Process<\/h3>\r\n    <p>Customers should email with subject <strong>\"Return Request - Order No.\"<\/strong> to:<\/p>\r\n    <p style=\"margin:15px 0;\"><a href=\"mailto:return@chik.store\" style=\"color:#0C4F70; text-decoration:none; font-weight:bold;\">sleepupmattress@gmail.com<\/a><\/p>\r\n    <p>After sending the mail, our representative will collect the product if you are in Chennai. For other locations, our support team will guide you.<\/p>\r\n  <\/div>\r\n\r\n  <!-- Cancellation Policy -->\r\n  <div style=\"background:#fff; border-radius:20px; padding:35px 40px; margin-bottom:40px; box-shadow:0 20px 55px rgba(12,79,112,0.12);\">\r\n    <h3 style=\"font-size:1.5em; margin-bottom:18px; color:#1F8AA5;\">Cancellation Policy<\/h3>\r\n    <p>You can cancel your order by emailing <a href=\"mailto:customercare@chik.store\" style=\"color:#0C4F70; text-decoration:none;\">sleepupmattress@gmail.com<\/a> or calling <a href=\"tel:+919840520883\" style=\"color:#0C4F70; text-decoration:none;\">+91-7904114011<\/a><\/p>\r\n    <ul style=\"padding-left:25px; margin-top:15px; font-size:1.05em; color:#333; list-style:none;\">\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Cancel before shipment: full refund <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2714<\/span><\/li>\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Shipped but not delivered: refund processed once original item returned <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2714<\/span><\/li>\r\n      <li style=\"position:relative; margin-bottom:12px; padding-left:30px;\">Cannot cancel after delivery <span style=\"position:absolute; left:0; color:#0C4F70; font-weight:bold; transform:scale(1.2);\">\u2716<\/span><\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <!-- Refund Policy -->\r\n  <div style=\"background:#fff; border-radius:20px; padding:35px 40px; margin-bottom:40px; box-shadow:0 20px 55px rgba(12,79,112,0.12);\">\r\n    <h3 style=\"font-size:1.5em; margin-bottom:18px; color:#1F8AA5;\">Refund Policy<\/h3>\r\n    <p style=\"font-size:1.05em; line-height:1.8;\">Refund for returned products is processed within 5 working days from notification. Refunds are credited to the customer's bank account. Customers are advised to provide Bank Account No., IFSC Code when requested by our executive.<\/p>\r\n  <\/div>\r\n  <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SleepUp Mattress \u2014 Refund &#038; Returns Policy Last updated: 03\/02\/2024 Thank you for shopping at Sleepup Mattress. Customer satisfaction is the key for sustainable growth and we strongly believe in&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1035","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sleepupmattress.com\/wp-json\/wp\/v2\/pages\/1035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sleepupmattress.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sleepupmattress.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sleepupmattress.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sleepupmattress.com\/wp-json\/wp\/v2\/comments?post=1035"}],"version-history":[{"count":0,"href":"https:\/\/sleepupmattress.com\/wp-json\/wp\/v2\/pages\/1035\/revisions"}],"wp:attachment":[{"href":"https:\/\/sleepupmattress.com\/wp-json\/wp\/v2\/media?parent=1035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}